{"id":12116,"date":"2026-06-13T21:40:00","date_gmt":"2026-06-13T19:40:00","guid":{"rendered":"https:\/\/modernipravnik.cz\/kontrola-coi-jak-probiha-a-jak-se-pripravit\/"},"modified":"2026-08-12T15:08:51","modified_gmt":"2026-08-12T13:08:51","slug":"kontrola-coi-jak-probiha-a-jak-se-pripravit","status":"publish","type":"post","link":"https:\/\/modernipravnik.cz\/en\/blog\/kontrola-coi-jak-probiha-a-jak-se-pripravit\/","title":{"rendered":"Kontrola \u010cOI - jak prob\u00edh\u00e1 a\u00a0jak se p\u0159ipravit"},"content":{"rendered":"<p>\u010cesk\u00e1 obchodn\u00ed inspekce (\u010cOI) je jedn\u00edm z\u00a0nejaktivn\u011bj\u0161\u00edch kontroln\u00edch org\u00e1n\u016f v\u00a0oblasti podnik\u00e1n\u00ed. V\u00a0roce 2024\u00a0provedla celkem 21 149\u00a0kontrol, p\u0159i\u010dem\u017e nedostatky zjistila u\u00a041% z\u00a0nich a\u00a0ulo\u017eila pokuty v\u00a0celkov\u00e9 v\u00fd\u0161i p\u0159es 89\u00a0milion\u016f K\u010d. Ka\u017ed\u00fd podnikatel - a\u0165 u\u017e provozuje e-shop, kamennou prodejnu nebo servis - by m\u011bl v\u011bd\u011bt, jak kontrola prob\u00edh\u00e1 a\u00a0jak se efektivn\u011b br\u00e1nit.<\/p>\n<h2>Co kontroluje \u010cOI?<\/h2>\n<p>\u010cOI kontroluje dodr\u017eov\u00e1n\u00ed:<\/p>\n<ul>\n<li>Z\u00e1kona \u010d.\u00a0634\/1992\u00a0Sb. o\u00a0ochran\u011b spot\u0159ebitele - klamav\u00e9 ozna\u010dov\u00e1n\u00ed, diskriminace spot\u0159ebitele, z\u00e1kaz nekal\u00fdch obchodn\u00edch praktik<\/li>\n<li>Z\u00e1kona \u010d.\u00a089\/2012\u00a0Sb. (ob\u010dansk\u00fd z\u00e1kon\u00edk) - pr\u00e1va z\u00a0vad, z\u00e1ruky<\/li>\n<li>Z\u00e1kona \u010d.\u00a022\/1997\u00a0Sb. o\u00a0technick\u00fdch po\u017eadavc\u00edch na v\u00fdrobky - bezpe\u010dnost v\u00fdrobk\u016f, CE ozna\u010den\u00ed<\/li>\n<li>Pravidel e-commerce - povinn\u00e9 informace na e-shopu, pr\u00e1vo na odstoupen\u00ed od smlouvy do 14\u00a0dn\u016f<\/li>\n<li>Metrologie - spr\u00e1vnost m\u011b\u0159en\u00ed, kalibraci v\u00e1h a\u00a0v\u00fddejn\u00edch stojan\u016f<\/li>\n<li>Podm\u00ednek ubytov\u00e1n\u00ed a\u00a0cestovn\u00edho ruchu<\/li>\n<\/ul>\n<h2>Jak kontrola prob\u00edh\u00e1?<\/h2>\n<p><strong>Zah\u00e1jen\u00ed kontroly:<\/strong> Inspektor \u010cOI je povinen se p\u0159i zah\u00e1jen\u00ed kontroly legitimovat a\u00a0p\u0159edlo\u017eit pov\u011b\u0159en\u00ed ke kontrole. Kontrola m\u016f\u017ee b\u00fdt:<\/p>\n<ul>\n<li><strong>Ohl\u00e1\u0161en\u00e1<\/strong> - P\u0159edem avizovan\u00e1 (v\u00fdjimka)<\/li>\n<li><strong>Neohl\u00e1\u0161en\u00e1<\/strong> - P\u0159eva\u017euj\u00edc\u00ed praxe - inspektor p\u0159ijde bez p\u0159edchoz\u00edho upozorn\u011bn\u00ed<\/li>\n<li><strong>Mystery shopping<\/strong> - Inspektor se chov\u00e1 jako b\u011b\u017en\u00fd z\u00e1kazn\u00edk, nakoup\u00ed a\u00a0teprve pot\u00e9 se legitimuje<\/li>\n<\/ul>\n<p><strong>Pr\u016fb\u011bh kontroly:<\/strong><\/p>\n<ol>\n<li>Zah\u00e1jen\u00ed - legitimace a\u00a0p\u0159edlo\u017een\u00ed pov\u011b\u0159en\u00ed<\/li>\n<li>Prohl\u00eddka prodejny, skladu nebo e-shopov\u00e9 dokumentace<\/li>\n<li>Odebr\u00e1n\u00ed vzork\u016f (pokud je to pot\u0159ebn\u00e9 pro laboratorn\u00ed zkou\u0161ku)<\/li>\n<li>Po\u0159\u00edzen\u00ed fotodokumentace a\u00a0p\u0159epis doklad\u016f<\/li>\n<li>Seps\u00e1n\u00ed kontroln\u00edho protokolu<\/li>\n<\/ol>\n<h2>Pr\u00e1va podnikatele p\u0159i kontrole<\/h2>\n<p>Podnikatel (kontrolovan\u00e1 osoba) m\u00e1 pr\u00e1vo:<\/p>\n<ul>\n<li>B\u00fdt p\u0159\u00edtomen kontrole nebo pov\u011b\u0159it z\u00e1stupce<\/li>\n<li>Nahl\u00e9dnout do kontroln\u00edho protokolu<\/li>\n<li>Podat vyj\u00e1d\u0159en\u00ed k\u00a0protokolu (zpravidla do 5\u00a0pracovn\u00edch dn\u016f)<\/li>\n<li>Podat n\u00e1mitky proti obsahu protokolu do 3\u00a0pracovn\u00edch dn\u016f od jeho obdr\u017een\u00ed<\/li>\n<li>Odm\u00edtnout podpis protokolu (ale nem\u016f\u017ee zabr\u00e1nit jeho vyd\u00e1n\u00ed) - p\u0159i odm\u00edtnut\u00ed podpisu inspektor zaznamen\u00e1 odm\u00edtnut\u00ed<\/li>\n<li>Po\u017e\u00e1dat o\u00a0p\u0159\u00edtomnost sv\u011bdka p\u0159i odb\u011bru vzork\u016f<\/li>\n<\/ul>\n<p>Pokud v\u00e1s \u010dek\u00e1 kontrola, doporu\u010dujeme p\u0159e\u010d\u00edst si tak\u00e9 n\u00e1\u0161 \u010dl\u00e1nek <a href=\"https:\/\/modernipravnik.cz\/en\/podnikani-cs\/pokuta-od-zivnostenskeho-uradu-coi\/\">pokuta od \u017eivnostensk\u00e9ho \u00fa\u0159adu nebo \u010cOI<\/a>, kter\u00fd se zab\u00fdv\u00e1 spr\u00e1vn\u00edmi sankcemi a\u00a0mo\u017enostmi jak se br\u00e1nit.<\/p>\n<h2>Sankce \u010cOI<\/h2>\n<p>\u010cOI m\u016f\u017ee ulo\u017eit:<\/p>\n<ul>\n<li><strong>Blokovou pokutu na m\u00edst\u011b<\/strong> - Maxim\u00e1ln\u011b 10 000\u00a0K\u010d (za m\u00e9n\u011b z\u00e1va\u017en\u00e1 poru\u0161en\u00ed)<\/li>\n<li><strong>Pokutu ve spr\u00e1vn\u00edm \u0159\u00edzen\u00ed<\/strong> - A\u017e 5 000 000\u00a0K\u010d za z\u00e1va\u017en\u00e1 poru\u0161en\u00ed z\u00e1kona o\u00a0ochran\u011b spot\u0159ebitele; u\u00a0bezpe\u010dnosti v\u00fdrobk\u016f a\u017e 50 000 000\u00a0K\u010d<\/li>\n<li><strong>P\u0159\u00edkaz k\u00a0n\u00e1prav\u011b<\/strong> - Stanoven\u00ed lh\u016fty pro odstran\u011bn\u00ed z\u00e1vad<\/li>\n<li><strong>Z\u00e1kaz prodeje v\u00fdrobk\u016f<\/strong> - Pokud jsou v\u00fdrobky nebezpe\u010dn\u00e9 nebo nespl\u0148uj\u00ed technick\u00e9 po\u017eadavky<\/li>\n<li><strong>Uve\u0159ejn\u011bn\u00ed rozhodnut\u00ed<\/strong> - \u010cOI m\u016f\u017ee zve\u0159ejnit seznam sankcionovan\u00fdch subjekt\u016f na sv\u00e9m webu<\/li>\n<\/ul>\n<h2>Jak reagovat na protokol?<\/h2>\n<h3>Krok 1 - P\u0159e\u010dt\u011bte a\u00a0analyzujte protokol<\/h3>\n<p>Protokol je kl\u00ed\u010dov\u00fd dokument. Pe\u010dliv\u011b zkontrolujte, zda popis zji\u0161t\u011bn\u00ed odpov\u00edd\u00e1 skute\u010dnosti, zda jsou spr\u00e1vn\u011b citov\u00e1ny poru\u0161en\u00e9 p\u0159edpisy a\u00a0zda je odb\u011br vzork\u016f \u0159\u00e1dn\u011b zdokumentov\u00e1n.<\/p>\n<h3>Krok 2 - Podejte vyj\u00e1d\u0159en\u00ed nebo n\u00e1mitky<\/h3>\n<p>Pokud nesouhlas\u00edte s\u00a0obsahem protokolu, podejte p\u00edsemn\u00e9 vyj\u00e1d\u0159en\u00ed nebo n\u00e1mitky. Uve\u010fte konkr\u00e9tn\u00ed skutkov\u00e9 a\u00a0pr\u00e1vn\u00ed argumenty, pro\u010d je popis nep\u0159esn\u00fd.<\/p>\n<h3>Krok 3 - Odstra\u0148te z\u00e1vady<\/h3>\n<p>Bezodkladn\u011b odstra\u0148te zji\u0161t\u011bn\u00e9 z\u00e1vady a\u00a0dolo\u017ete to \u010cOI p\u00edsemn\u011b. Prok\u00e1zan\u00e1 n\u00e1prava je poleh\u010duj\u00edc\u00ed okolnost\u00ed p\u0159i stanoven\u00ed v\u00fd\u0161e pokuty.<\/p>\n<h3>Krok 4 - Odvol\u00e1n\u00ed proti pokut\u011b<\/h3>\n<p>Pokud \u010cOI zah\u00e1j\u00ed spr\u00e1vn\u00ed \u0159\u00edzen\u00ed a\u00a0ulo\u017e\u00ed pokutu, podejte odvol\u00e1n\u00ed do 15\u00a0dn\u016f od doru\u010den\u00ed rozhodnut\u00ed. V\u00a0odvol\u00e1n\u00ed argumentujte z\u00e1va\u017enost\u00ed poru\u0161en\u00ed, okolnostmi, absenc\u00ed \u0161kody spot\u0159ebiteli a\u00a0m\u00edrou spolupr\u00e1ce s\u00a0inspektorem.<\/p>\n<h2>Jak se p\u0159ipravit na kontrolu?<\/h2>\n<p>Dobr\u00e1 p\u0159\u00edprava minimalizuje riziko sankc\u00ed:<\/p>\n<ul>\n<li><strong>Zdokumentujte stav e-shopu<\/strong> - Pravideln\u011b ukl\u00e1dejte screenshoty str\u00e1nek s\u00a0povinn\u00fdmi informacemi (I\u010c, s\u00eddlo, obchodn\u00ed podm\u00ednky, GDPR informace)<\/li>\n<li><strong>\u0160kolen\u00ed zam\u011bstnanc\u016f<\/strong> - V\u0161ichni zam\u011bstnanci v\u00a0kontaktu se z\u00e1kazn\u00edky mus\u00ed zn\u00e1t pravidla ochrany spot\u0159ebitele<\/li>\n<li><strong>Pravideln\u00fd audit<\/strong> - Prov\u00e1d\u011bjte intern\u00ed kontroly souladu s\u00a0p\u0159edpisy<\/li>\n<li><strong>P\u0159ipravte si dokumentaci<\/strong> - M\u011bjte p\u0159ipraveny aktu\u00e1ln\u00ed obchodn\u00ed podm\u00ednky, reklama\u010dn\u00ed \u0159\u00e1d, informace o\u00a0pr\u00e1vu na odstoupen\u00ed od smlouvy<\/li>\n<\/ul>\n<p>P\u0159e\u010dt\u011bte si tak\u00e9 n\u00e1\u0161 \u010dl\u00e1nek <a href=\"https:\/\/modernipravnik.cz\/en\/podnikani-cs\/povinne-udaje-na-webu-spolecnosti\/\">povinn\u00e9 \u00fadaje na webu spole\u010dnosti<\/a>, kter\u00fd se zab\u00fdv\u00e1 informa\u010dn\u00edmi povinnostmi e-shop\u016f.<\/p>\n<section class=\"mp-faq\" aria-labelledby=\"mp-faq-title\"><h2 id=\"mp-faq-title\" class=\"mp-faq__title\">FAQ - \u010casto kladen\u00e9 ot\u00e1zky<\/h2><div class=\"mp-faq__list\"><details class=\"mp-faq__item\" open>\n\t\t\t\t<summary class=\"mp-faq__q\">M\u016f\u017ee \u010cOI prov\u00e9st kontrolu bez p\u0159edchoz\u00edho ohl\u00e1\u0161en\u00ed?<\/summary>\n\t\t\t\t<div class=\"mp-faq__a\"><p>Ano - a\u00a0v praxi to tak zpravidla i\u00a0d\u011bl\u00e1. Z\u00e1kon \u010d.\u00a0255\/2012\u00a0Sb. (kontroln\u00ed \u0159\u00e1d) umo\u017e\u0148uje kontroly bez p\u0159edchoz\u00edho ozn\u00e1men\u00ed.<\/p>\n<\/div>\n\t\t\t<\/details><details class=\"mp-faq__item\">\n\t\t\t\t<summary class=\"mp-faq__q\">Mohu odm\u00edtnout vstup inspektorovi do provozovny?<\/summary>\n\t\t\t\t<div class=\"mp-faq__a\"><p>Odm\u00edtnut\u00ed kontroly je p\u0159estupkem, za kter\u00fd hroz\u00ed pokuta. Povinnost\u00ed podnikatele je umo\u017enit inspektorovi p\u0159\u00edstup a\u00a0poskytnout sou\u010dinnost. V\u00fdjimkou jsou prostory, kde jsou zvl\u00e1\u0161tn\u00ed bezpe\u010dnostn\u00ed nebo hygienick\u00e1 omezen\u00ed - tam je t\u0159eba postupovat dle intern\u00edch pravidel.<\/p>\n<\/div>\n\t\t\t<\/details><details class=\"mp-faq__item\">\n\t\t\t\t<summary class=\"mp-faq__q\">Jak prob\u00edh\u00e1 mystery shopping?<\/summary>\n\t\t\t\t<div class=\"mp-faq__a\"><p>Inspektor vstoup\u00ed do provozovny nebo na e-shop jako b\u011b\u017en\u00fd z\u00e1kazn\u00edk. Nakoup\u00ed, ov\u011b\u0159\u00ed podm\u00ednky a\u00a0teprve pot\u00e9 se legitimuje. Takto z\u00edskan\u00e9 poznatky jsou pln\u011b pou\u017eiteln\u00e9 jako d\u016fkaz v\u00a0\u0159\u00edzen\u00ed.<\/p>\n<\/div>\n\t\t\t<\/details><details class=\"mp-faq__item\">\n\t\t\t\t<summary class=\"mp-faq__q\">Co jsou nej\u010dast\u011bj\u0161\u00ed chyby e-shop\u016f p\u0159i kontrole \u010cOI?<\/summary>\n\t\t\t\t<div class=\"mp-faq__a\"><p>Chyb\u011bj\u00edc\u00ed nebo ne\u00fapln\u00e9 obchodn\u00ed podm\u00ednky, nespr\u00e1vn\u011b uveden\u00e1 pravidla pro uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy (14\u00a0dn\u016f), chyb\u011bj\u00edc\u00ed povinn\u00e9 informace o\u00a0prodejci, nespr\u00e1vn\u00e9 zobrazen\u00ed celkov\u00e9 ceny (bez DPH nebo poplatk\u016f) a\u00a0nedostate\u010dn\u00e9 informace o\u00a0z\u00e1ru\u010dn\u00edch podm\u00ednk\u00e1ch.<\/p>\n<\/div>\n\t\t\t<\/details><details class=\"mp-faq__item\">\n\t\t\t\t<summary class=\"mp-faq__q\">Mus\u00edm m\u00edt doklady o\u00a0provozovn\u011b p\u0159ipraven\u00e9 i\u00a0pro neohl\u00e1\u0161enou kontrolu?<\/summary>\n\t\t\t\t<div class=\"mp-faq__a\"><p>Ano. Doklady o\u00a0opr\u00e1vn\u011bn\u00ed k\u00a0podnik\u00e1n\u00ed, reklama\u010dn\u00ed \u0159\u00e1d, cen\u00edky a\u00a0technick\u00e1 dokumentace k\u00a0v\u00fdrobk\u016fm by m\u011bly b\u00fdt k\u00a0dispozici v\u00a0provozovn\u011b kdykoliv - v\u010detn\u011b no\u010dn\u00edch nebo v\u00edkendov\u00fdch hodin.<\/p>\n<\/div>\n\t\t\t<\/details><details class=\"mp-faq__item\">\n\t\t\t\t<summary class=\"mp-faq__q\">Mohu si p\u0159i kontrole po\u0159\u00eddit vlastn\u00ed z\u00e1znamy?<\/summary>\n\t\t\t\t<div class=\"mp-faq__a\"><p>Ano. Podnikatel m\u00e1 pr\u00e1vo si po\u0159izovat vlastn\u00ed z\u00e1znamy (foto, video, audio) pr\u016fb\u011bhu kontroly. Doporu\u010dujeme toho vyu\u017e\u00edvat jako d\u016fkazn\u00edho prost\u0159edku.<\/p>\n<\/div>\n\t\t\t<\/details><details class=\"mp-faq__item\">\n\t\t\t\t<summary class=\"mp-faq__q\">Lze pokutu od \u010cOI sn\u00ed\u017eit nebo prominout?<\/summary>\n\t\t\t\t<div class=\"mp-faq__a\"><p>Ano. P\u0159i stanoven\u00ed v\u00fd\u0161e pokuty se p\u0159ihl\u00ed\u017e\u00ed k\u00a0z\u00e1va\u017enosti poru\u0161en\u00ed, okolnostem, m\u00ed\u0159e zavin\u011bn\u00ed, rozsahu zp\u016fsoben\u00e9 \u0161kody a\u00a0spolupr\u00e1ci s\u00a0kontroln\u00edm org\u00e1nem. V\u00a0krajn\u00edm p\u0159\u00edpad\u011b lze po\u017e\u00e1dat o\u00a0prominut\u00ed nebo sn\u00ed\u017een\u00ed pokuty.<\/p>\n<\/div>\n\t\t\t<\/details><\/div><\/section>\n<h2>V\u00fdzva k\u00a0akci<\/h2>\n<p>Obdr\u017eeli jste protokol z\u00a0kontroly \u010cOI nebo v\u00e1m hroz\u00ed pokuta? Modern\u00ed Pr\u00e1vn\u00edk analyzuje protokol, p\u0159iprav\u00ed n\u00e1mitky a\u00a0odvol\u00e1n\u00ed a\u00a0zastoup\u00ed v\u00e1s v\u00a0cel\u00e9m spr\u00e1vn\u00edm \u0159\u00edzen\u00ed.<\/p>\n<p>\ud83d\udce9 Kontaktujte n\u00e1s na <a href=\"https:\/\/modernipravnik.cz\/en\/kontakt\/\">modernipravnik.cz\/kontakt<\/a> nebo e-mailem na <a href=\"mailto:info@modernipravnik.cz\">info@modernipravnik.cz<\/a>. Pracujeme rychle a\u00a0efektivn\u011b.<\/p>\n<p><strong>\ud83d\udcde +420 732 394 849<\/strong><\/p>\n<p><em>Autor: Petr Uklein, advok\u00e1t | Aktualizace: \u010derven 2026<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>\u010cesk\u00e1 obchodn\u00ed inspekce (\u010cOI) je jedn\u00edm z\u00a0nejaktivn\u011bj\u0161\u00edch kontroln\u00edch org\u00e1n\u016f v\u00a0oblasti podnik\u00e1n\u00ed. V\u00a0roce 2024\u00a0provedla celkem 21 149\u00a0kontrol, p\u0159i\u010dem\u017e nedostatky zjistila u\u00a041% &#8230;<\/p>","protected":false},"author":754,"featured_media":12865,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63],"tags":[],"class_list":["post-12116","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-obchodni-pravo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kontrola \u010cOI - jak prob\u00edh\u00e1 a jak se p\u0159ipravit - Modernipravnik.cz<\/title>\n<meta name=\"description\" content=\"Kontrola \u010cOI: co inspekto\u0159i prov\u011b\u0159uj\u00ed, jak kontrola prob\u00edh\u00e1, jak\u00e1 m\u00e1te pr\u00e1va, jak\u00e9 hroz\u00ed pokuty a jak se na n\u00e1v\u0161t\u011bvu inspekce p\u0159ipravit.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/modernipravnik.cz\/en\/blog\/kontrola-coi-jak-probiha-a-jak-se-pripravit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kontrola \u010cOI - jak prob\u00edh\u00e1 a jak se p\u0159ipravit - Modernipravnik.cz\" \/>\n<meta property=\"og:description\" content=\"Kontrola \u010cOI: co inspekto\u0159i prov\u011b\u0159uj\u00ed, jak kontrola prob\u00edh\u00e1, jak\u00e1 m\u00e1te pr\u00e1va, jak\u00e9 hroz\u00ed pokuty a jak se na n\u00e1v\u0161t\u011bvu inspekce p\u0159ipravit.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/modernipravnik.cz\/en\/blog\/kontrola-coi-jak-probiha-a-jak-se-pripravit\/\" \/>\n<meta property=\"og:site_name\" content=\"Modernipravnik.cz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/modernipravnik\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-13T19:40:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-12T13:08:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2026\/06\/g502bb90165a93861705221a11c438cb2678d72011f584a8529f4d3fd4c2b33928602eaf20738d7d9b10399e62ef71f400737610c7ce27d339874056cddc02964_1280.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mgr. 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