{"id":9716,"date":"2025-04-18T16:18:44","date_gmt":"2025-04-18T14:18:44","guid":{"rendered":"https:\/\/modernipravnik.cz\/?p=9716"},"modified":"2026-06-10T23:56:57","modified_gmt":"2026-06-10T21:56:57","slug":"jak-reklamovat-sluzby","status":"publish","type":"post","link":"https:\/\/modernipravnik.cz\/en\/blog\/jak-reklamovat-sluzby\/","title":{"rendered":"Jak reklamovat slu\u017eby? Z\u00edsk\u00e1me va\u0161e pen\u00edze zp\u011bt!"},"content":{"rendered":"<h1 style=\"font-weight: 400; text-align: center;\"><strong>Jak reklamovat slu\u017eby a\u00a0z\u00edskat sv\u00e9 pen\u00edze zp\u011bt?<\/strong><\/h1>\n<p style=\"font-weight: 400;\"><em>Nejste spokojeni s\u00a0t\u00edm, jak v\u00e1m n\u011bkdo provedl slu\u017ebu? V\u00a0\u010dl\u00e1nku zjist\u00edte, jak reklamovat slu\u017eby, kdy m\u00e1te na reklamaci n\u00e1rok, jak\u00e1 pr\u00e1va v\u00e1m z\u00e1kon zaru\u010duje a\u00a0pro\u010d se vyplat\u00ed nechat se zastoupit advok\u00e1tem. Dozv\u00edte se, jak \u0159e\u0161\u00edme reklamace za klienty, jak\u00e9 argumenty pou\u017e\u00edv\u00e1me a\u00a0pro\u010d podnikatel\u00e9 \u010dasto rad\u011bji p\u0159istoup\u00ed na sm\u00edrn\u00e9 \u0159e\u0161en\u00ed.<\/em><\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p style=\"font-weight: 400;\"><strong>Tentokr\u00e1t si rozebereme, jak reklamovat slu\u017eby v\u00a0ka\u017edodenn\u00edm \u017eivot\u011b. Dozv\u00edte se:<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>V\u00a0jak\u00e9 kvalit\u011b mus\u00ed podnikatel slu\u017eby poskytovat a\u00a0co d\u011blat, kdy\u017e kvalita chyb\u00ed<\/strong><\/li>\n<li><strong>Jak\u00e9 povinnosti m\u00e1 poskytovatel slu\u017eeb v\u016f\u010di spot\u0159ebiteli<\/strong><\/li>\n<li><strong>Jak spr\u00e1vn\u011b reklamovat slu\u017eby a\u00a0jak\u00e1 pr\u00e1va m\u016f\u017eete uplatnit<\/strong><\/li>\n<li><strong>Pro\u010d se vyplat\u00ed nechat se zastoupit u\u017e p\u0159i prvn\u00edm vytknut\u00ed vady<\/strong><\/li>\n<li><strong>Jak \u0159e\u0161\u00edme reklamace za klienty a\u00a0jak\u00e9 v\u00fdsledky dosahujeme<\/strong><\/li>\n<li><strong>Jak funguje ve\u0159ejnopr\u00e1vn\u00ed ochrana spot\u0159ebitele a\u00a0pro\u010d podnikatel\u00e9 necht\u011bj\u00ed riskovat \u0161patnou pov\u011bst<\/strong><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Jak reklamovat slu\u017eby: Kdy\u00a0je to mo\u017en\u00e9 a\u00a0co to znamen\u00e1?<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Mo\u017en\u00e1 v\u00e1s p\u0159ekvap\u00ed, \u017ee reklamovat slu\u017eby m\u016f\u017eete <strong>\u00fapln\u011b stejn\u011b jako zbo\u017e\u00ed<\/strong>. Z\u00e1kon toti\u017e <strong>chr\u00e1n\u00ed spot\u0159ebitele<\/strong> nejen p\u0159i n\u00e1kupu v\u011bc\u00ed, ale i\u00a0p\u0159i vyu\u017e\u00edv\u00e1n\u00ed slu\u017eeb. Pokud v\u00e1m nap\u0159\u00edklad <strong>autoservis \u0161patn\u011b oprav\u00ed auto, kade\u0159nice zni\u010d\u00ed vlasy, mobiln\u00ed oper\u00e1tor \u0161patn\u011b vy\u00fa\u010dtuje tarif nebo \u00faklidov\u00e1 firma odvede nekvalitn\u00ed pr\u00e1ci, v\u017edy m\u00e1te pr\u00e1vo reklamovat slu\u017eby.<\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong>Reklamace slu\u017eeb<\/strong>\u00a0znamen\u00e1, \u017ee vytknete vadu a\u00a0uplatn\u00edte tzv.\u00a0<strong>pr\u00e1vo z\u00a0vadn\u00e9ho pln\u011bn\u00ed<\/strong>. V\u00a0praxi to znamen\u00e1, \u017ee po\u017eadujete n\u00e1pravu - nap\u0159\u00edklad <strong>opravu, slevu z\u00a0ceny, vr\u00e1cen\u00ed pen\u011bz<\/strong> nebo odstran\u011bn\u00ed \u0161kody. V\u017edy z\u00e1le\u017e\u00ed na konkr\u00e9tn\u00ed situaci a\u00a0z\u00e1va\u017enosti vady.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Jakou kvalitu mus\u00ed podnikatel p\u0159i poskytov\u00e1n\u00ed slu\u017eeb zajistit?<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Z\u00e1kon jasn\u011b stanovuje, \u017ee podnikatel mus\u00ed slu\u017eby poskytovat\u00a0<strong>bez vad<\/strong>\u00a0a\u00a0v kvalit\u011b, kterou si se z\u00e1kazn\u00edkem domluvil, nebo kter\u00e1 je v\u00a0dan\u00e9m oboru b\u011b\u017en\u00e1. Pokud se domluv\u00edte s\u00a0mal\u00ed\u0159em, \u017ee v\u00e1m vymaluj\u00ed byt do ur\u010dit\u00e9ho odst\u00ednu, mus\u00ed v\u00fdsledek odpov\u00eddat dohod\u011b. Pokud si u\u00a0kade\u0159nice objedn\u00e1te konkr\u00e9tn\u00ed barvu vlas\u016f podle fotografie, mus\u00ed v\u00fdsledek odpov\u00eddat va\u0161emu zad\u00e1n\u00ed.<\/p>\n<p style=\"font-weight: 400;\">Podnikatel nese odpov\u011bdnost za to, \u017ee vystupuje jako profesion\u00e1l. Z\u00e1kon \u0159\u00edk\u00e1, \u017ee pokud n\u011bkdo nab\u00edz\u00ed slu\u017eby jako odborn\u00edk, z\u00e1kazn\u00edk se m\u016f\u017ee spolehnout na jeho znalosti a\u00a0zku\u0161enosti. <strong>Pokud podnikatel sel\u017ee, nese n\u00e1sledky<\/strong>. Kdy\u017e nap\u0159\u00edklad elektrik\u00e1\u0159 zapoj\u00ed rozvody \u0161patn\u011b a\u00a0zp\u016fsob\u00ed \u0161kodu, odpov\u00edd\u00e1 za ni a\u00a0my v\u00e1m m\u016f\u017eeme pomoci, abyste se domohli ve\u0161ker\u00e9 kompenzace, na kterou m\u00e1te n\u00e1rok.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>KROK 1:\u00a0Vytknut\u00ed vady<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Pokud zjist\u00edte, \u017ee slu\u017eba neodpov\u00edd\u00e1 dohod\u011b nebo obvykl\u00e9 kvalit\u011b, co nejd\u0159\u00edve\u00a0<strong>vytkn\u011bte vadu<\/strong>. V\u00a0praxi to znamen\u00e1, \u017ee podnikateli <strong>jasn\u011b sd\u011bl\u00edte, v\u00a0\u010dem spo\u010d\u00edv\u00e1 probl\u00e9m<\/strong>. Nap\u0159\u00edklad nap\u00ed\u0161ete autoservisu, \u017ee oprava nefunguje, nebo kade\u0159nici, \u017ee barva vlas\u016f neodpov\u00edd\u00e1 zad\u00e1n\u00ed.<\/p>\n<p style=\"font-weight: 400;\">Vytknut\u00ed vady doporu\u010dujeme <strong>prov\u00e9st p\u00edsemn\u011b<\/strong> - e-mailem, dopisem nebo p\u0159es datovou schr\u00e1nku. T\u00edm z\u00edsk\u00e1te <strong>evidence<\/strong>, \u017ee jste reklamaci opravdu podali. U\u00a0slo\u017eit\u011bj\u0161\u00edch p\u0159\u00edpad\u016f, kde jde o\u00a0vy\u0161\u0161\u00ed \u010d\u00e1stky nebo z\u00e1va\u017en\u00e9 n\u00e1sledky (nap\u0159\u00edklad \u0161patn\u011b opraven\u00e9 auto, chybn\u00e9 vy\u00fa\u010dtov\u00e1n\u00ed opravy domu), se vyplat\u00ed u\u017e v\u00a0t\u00e9to f\u00e1zi vyu\u017e\u00edt pr\u00e1vn\u00ed zastoupen\u00ed. Na\u0161e advok\u00e1tn\u00ed kancel\u00e1\u0159 za v\u00e1s sep\u00ed\u0161e jasnou reklamaci a\u00a0zajist\u00ed, \u017ee podnikatel va\u0161i st\u00ed\u017enost nem\u016f\u017ee ignorovat.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>KROK 2: Uplatn\u011bn\u00ed pr\u00e1v z\u00a0vadn\u00e9ho pln\u011bn\u00ed<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Po vytknut\u00ed vady m\u016f\u017eete uplatnit tzv.\u00a0<strong>pr\u00e1va z\u00a0vadn\u00e9ho pln\u011bn\u00ed<\/strong>. Z\u00e1kon v\u00e1m umo\u017e\u0148uje \u017e\u00e1dat:<\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>odstran\u011bn\u00ed vady<\/strong> (nap\u0159\u00edklad opravu, p\u0159epracov\u00e1n\u00ed slu\u017eby),<\/li>\n<li>p\u0159im\u011b\u0159enou <strong>slevu<\/strong> z\u00a0ceny,<\/li>\n<li><strong>vr\u00e1cen\u00ed pen\u011bz<\/strong> (odstoupen\u00ed od smlouvy),<\/li>\n<li><strong>n\u00e1hradu \u0161kody<\/strong>,<\/li>\n<li><strong>n\u00e1hradu \u00fa\u010deln\u011b vynalo\u017een\u00fdch n\u00e1klad\u016f<\/strong> (v\u010detn\u011b n\u00e1klad\u016f na pr\u00e1vn\u00ed zastoupen\u00ed).<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h3 style=\"font-weight: 400;\"><strong>Jak konkr\u00e9tn\u011b postupujeme?<\/strong><\/h3>\n<p style=\"font-weight: 400;\">Pokud nap\u0159\u00edklad kade\u0159nice zni\u010d\u00ed vlasy, po\u017eadujeme nejen vr\u00e1cen\u00ed pen\u011bz za \u0161patnou slu\u017ebu, ale tak\u00e9 <strong>\u00fahradu v\u0161ech dal\u0161\u00edch n\u00e1klad\u016f<\/strong>, kter\u00e9 klientka musela vynalo\u017eit na n\u00e1pravu - t\u0159eba na odborn\u00e9 o\u0161et\u0159en\u00ed vlas\u016f, n\u00e1kup speci\u00e1ln\u00ed kosmetiky nebo vitam\u00edn\u016f. Pokud autoservis \u0161patn\u011b oprav\u00ed brzdy a\u00a0vy mus\u00edte auto odv\u00e9zt jinam, po\u017eadujeme n\u00e1hradu za opakovanou opravu i\u00a0za p\u0159\u00edpadn\u00e9 \u0161kody.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Chci reklamovat slu\u017eby: Kdy se vyplat\u00ed pr\u00e1vn\u00ed zastoupen\u00ed?<\/strong><\/h2>\n<p style=\"font-weight: 400;\">U\u00a0slo\u017eit\u011bj\u0161\u00edch a\u00a0dra\u017e\u0161\u00edch p\u0159\u00edpad\u016f doporu\u010dujeme <strong>vyu\u017e\u00edt pr\u00e1vn\u00ed zastoupen\u00ed u\u017e p\u0159i vytknut\u00ed vady<\/strong>. Na\u0161i pr\u00e1vn\u00edci\u00a0p\u0159esn\u011b v\u00ed, jak reklamaci formulovat, aby podnikatel nemohl reklamaci odm\u00edtnout kv\u016fli form\u00e1ln\u00edm chyb\u00e1m. Z\u00e1rove\u0148 uplatn\u00edme v\u017edy v\u0161echna pr\u00e1va, kter\u00e1 v\u00e1m z\u00e1kon d\u00e1v\u00e1 - v\u010detn\u011b <strong>n\u00e1hrady \u0161kody a\u00a0n\u00e1klad\u016f na pr\u00e1vn\u00ed slu\u017eby<\/strong> v\u00a0souladu se z\u00e1konem.<\/p>\n<p style=\"font-weight: 400;\">Pokud podnikatel reklamaci odm\u00edtne nebo za\u010dne situaci bagatelizovat, na\u0161e advok\u00e1tn\u00ed kancel\u00e1\u0159 za v\u00e1s p\u0159evezme ve\u0161kerou komunikaci. V\u00a0praxi to znamen\u00e1, \u017ee podnikatel u\u017e nem\u016f\u017ee klienta ignorovat nebo mu vnucovat nev\u00fdhodn\u00e9 \u0159e\u0161en\u00ed. Pokud nap\u0159\u00edklad kade\u0159nice tvrd\u00ed, \u017ee chyba vznikla va\u0161\u00ed vinou, na\u0161i pr\u00e1vn\u00edci\u00a0j\u00ed jasn\u011b vysv\u011btl\u00ed, \u017ee <strong>odpov\u011bdnost nese ona jako profesion\u00e1lka<\/strong>.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>P\u0159\u00edklady ze \u017eivota: Kdy reklamovat slu\u017eby?<\/strong><\/h2>\n<p style=\"font-weight: 400;\">P\u0159edstavte si, \u017ee si objedn\u00e1te <strong>\u00faklid dom\u00e1cnosti<\/strong>, ale firma pr\u00e1ci odvede nedbale - z\u016fstanou \u0161mouhy na oknech, prach na polic\u00edch a\u00a0\u0161pinav\u00e1 podlaha. V\u00a0takov\u00e9m p\u0159\u00edpad\u011b reklamujeme slu\u017eby a\u00a0po\u017eadujeme bu\u010f opakov\u00e1n\u00ed \u00faklidu nebo slevu z\u00a0ceny.<\/p>\n<p style=\"font-weight: 400;\">Dal\u0161\u00ed b\u011b\u017en\u00fd p\u0159\u00edpad p\u0159edstavuje <strong>chybn\u00e1 fakturace mobiln\u00edho oper\u00e1tora<\/strong>. Pokud v\u00e1m oper\u00e1tor na\u00fa\u010dtuje vy\u0161\u0161\u00ed \u010d\u00e1stku, ne\u017e jste se dohodli, reklamujeme slu\u017eby a\u00a0po\u017eadujeme opravu vy\u00fa\u010dtov\u00e1n\u00ed a\u00a0vr\u00e1cen\u00ed p\u0159eplatku.<\/p>\n<p style=\"font-weight: 400;\">Velmi \u010dast\u00e9 b\u00fdvaj\u00ed i\u00a0<strong>reklamace v\u00a0autoservisech<\/strong>. Pokud nap\u0159\u00edklad po v\u00fdm\u011bn\u011b brzd auto st\u00e1le \u0161patn\u011b brzd\u00ed, po\u017eadujeme opravu na n\u00e1klady servisu nebo vr\u00e1cen\u00ed pen\u011bz.<\/p>\n<p style=\"font-weight: 400;\">V\u00a0kade\u0159nictv\u00ed se \u010dasto setk\u00e1v\u00e1me s\u00a0p\u0159\u00edpady, kdy <strong>kade\u0159nice \u0161patn\u011b obarv\u00ed vlasy<\/strong> nebo po\u0161kod\u00ed jejich strukturu. V\u00a0takov\u00e9 situaci po\u017eadujeme nejen vr\u00e1cen\u00ed pen\u011bz, ale tak\u00e9 \u00fahradu v\u0161ech n\u00e1klad\u016f na n\u00e1pravu u\u00a0jin\u00e9ho odborn\u00edka.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Objedn\u00e1v\u00e1te na d\u00e1lku? M\u00e1te speci\u00e1ln\u00ed ochranu!<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Pokud spot\u0159ebitel uzav\u0159e smlouvu na slu\u017eby na d\u00e1lku (nap\u0159\u00edklad p\u0159es <strong>Internet<\/strong>) nebo mimo b\u011b\u017en\u00e9 prostory podnikatele (nap\u0159\u00edklad na <strong>veletrhu<\/strong>, <strong>v\u00fdstav\u011b<\/strong> nebo doma p\u0159i <strong>n\u00e1v\u0161t\u011bv\u011b obchodn\u00edho z\u00e1stupce<\/strong>), z\u00e1kon poskytuje je\u0161t\u011b <strong>siln\u011bj\u0161\u00ed ochranu<\/strong>. Spot\u0159ebitel m\u016f\u017ee od smlouvy <strong>odstoupit bez ud\u00e1n\u00ed d\u016fvodu do 14\u00a0dn\u016f od uzav\u0159en\u00ed smlouvy<\/strong>. Pokud podnikatel neinformuje spot\u0159ebitele o\u00a0tomto pr\u00e1vu, <strong>lh\u016fta se prodlu\u017euje a\u017e na jeden rok<\/strong>.<\/p>\n<p style=\"font-weight: 400;\">Typick\u00fd p\u0159\u00edklad p\u0159edstavuje objedn\u00e1vka internetov\u00e9ho p\u0159ipojen\u00ed po telefonu nebo sjedn\u00e1n\u00ed \u00faklidov\u00e9 slu\u017eby p\u0159i n\u00e1v\u0161t\u011bv\u011b obchodn\u00edka doma. Pokud se rozhodnete smlouvu zru\u0161it, sta\u010d\u00ed zaslat podnikateli jasn\u00e9 prohl\u00e1\u0161en\u00ed - nap\u0159\u00edklad e-mailem nebo p\u0159es formul\u00e1\u0159 na webu.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Jak reklamovat slu\u017eby: Argumenty, co na podnikatele plat\u00ed<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Kdy\u017e reklamujeme slu\u017eby za klienty, v\u017edy zd\u016fraz\u0148ujeme, \u017ee podnikatel mus\u00ed<strong> plnit sv\u00e9 povinnosti jako profesion\u00e1l<\/strong>. Pokud nap\u0159\u00edklad kade\u0159nice po\u0161kod\u00ed vlasy, jasn\u011b argumentujeme, \u017ee podle z\u00e1kona mus\u00ed slu\u017ebu prov\u00e9st <strong>odborn\u011b<\/strong> a\u00a0v souladu s\u00a0<strong>o\u010dek\u00e1v\u00e1n\u00edm klienta<\/strong>. Pokud podnikatel tvrd\u00ed, \u017ee chyba vznikla vinou z\u00e1kazn\u00edka, v\u017edy po\u017eadujeme d\u016fkaz a\u00a0p\u0159ipom\u00edn\u00e1me, \u017ee <strong>odpov\u011bdnost nese on jako odborn\u00edk<\/strong>.<\/p>\n<p style=\"font-weight: 400;\">V\u00a0reklamaci v\u017edy po\u017eadujeme nejen <strong>vr\u00e1cen\u00ed pen\u011bz<\/strong>, ale i\u00a0<strong>n\u00e1hradu v\u0161ech n\u00e1klad\u016f<\/strong>, kter\u00e9 klient musel vynalo\u017eit na n\u00e1pravu - nap\u0159\u00edklad n\u00e1klady na opravu auta, odborn\u00e9 o\u0161et\u0159en\u00ed vlas\u016f, speci\u00e1ln\u00ed kosmetiku nebo pr\u00e1vn\u00ed zastoupen\u00ed. Pokud podnikatel reklamaci ignoruje nebo odm\u00edtne, p\u0159ipom\u00edn\u00e1me mo\u017enost <strong>obr\u00e1tit se na <a href=\"https:\/\/coi.gov.cz\">\u010ceskou obchodn\u00ed inspekci<\/a><\/strong> (\u010cOI), kter\u00e1 m\u016f\u017ee zah\u00e1jit spr\u00e1vn\u00ed \u0159\u00edzen\u00ed a\u00a0t\u0159eba ud\u011blit pokutu.<\/p>\n<p style=\"font-weight: 400;\">V\u00a0p\u0159\u00edpad\u011b z\u00e1va\u017en\u011bj\u0161\u00edch pochyben\u00ed hroz\u00edme medializac\u00ed p\u0159\u00edpadu a\u00a0<strong>zve\u0159ejn\u011bn\u00edm \u0161patn\u00e9 zku\u0161enosti<\/strong>. Podnikatel\u00e9 si velmi chr\u00e1n\u00ed svou pov\u011bst a\u00a0v\u011bt\u0161inou necht\u011bj\u00ed riskovat negativn\u00ed recenze nebo \u0161patnou publicitu. Pr\u00e1v\u011b proto \u010dasto rad\u011bji p\u0159istoup\u00ed na sm\u00edrn\u00e9 \u0159e\u0161en\u00ed a\u00a0klientovi vyhov\u00ed.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Pro\u010d reklamovat slu\u017eby a\u00a0nenechat se odradit?<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Mnoho lid\u00ed se reklamace slu\u017eeb boj\u00ed, proto\u017ee si mysl\u00ed, \u017ee podnikatel reklamaci stejn\u011b zam\u00edtne. Praxe ale ukazuje, \u017ee pokud klient postupuje d\u016fsledn\u011b a\u00a0vyu\u017eije pr\u00e1vn\u00ed zastoupen\u00ed, m\u00e1 velkou \u0161anci na \u00fasp\u011bch. Podnikatel\u00e9 si chr\u00e1n\u00ed svou pov\u011bst, necht\u011bj\u00ed riskovat pokuty od \u010cOI ani negativn\u00ed recenze. Proto \u010dasto rad\u011bji p\u0159istoup\u00ed na sm\u00edrn\u00e9 \u0159e\u0161en\u00ed a\u00a0klientovi vyhov\u00ed.<\/p>\n<p style=\"font-weight: 400;\">V\u00a0na\u0161\u00ed advok\u00e1tn\u00ed kancel\u00e1\u0159i jsme u\u017e mnoha klient\u016fm <strong>pomohli z\u00edskat zp\u011bt pen\u00edze za \u0161patn\u011b proveden\u00e9 slu\u017eby<\/strong>, a\u00a0to i\u00a0v p\u0159\u00edpadech, kdy podnikatel p\u016fvodn\u011b reklamaci odm\u00edtl. V\u00edme, jak argumentovat, jak\u00e1 pr\u00e1va uplatnit a\u00a0jak postupovat, aby klient usp\u011bl.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Pom\u016f\u017eeme v\u00e1m reklamovat slu\u017eby a\u00a0z\u00edskat zp\u011bt va\u0161e pen\u00edze!<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Pokud nejste spokojeni s\u00a0kvalitou slu\u017eby, nev\u00e1hejte se na n\u00e1s obr\u00e1tit. V\u00a0oblasti reklamac\u00ed slu\u017eeb m\u00e1me bohat\u00e9 zku\u0161enosti a\u00a0dok\u00e1\u017eeme v\u00e1m pomoci v\u00a0ka\u017ed\u00e9 f\u00e1zi - od vytknut\u00ed vady p\u0159es uplatn\u011bn\u00ed v\u0161ech pr\u00e1v a\u017e po jedn\u00e1n\u00ed s\u00a0podnikatelem, \u010cOI nebo <a href=\"https:\/\/modernipravnik.cz\/en\/pravni-poradna-online\/pomoc-se-soudnimi-a-obchodnimi-spory\/\">soudem<\/a>. Zajist\u00edme, \u017ee podnikatel va\u0161i reklamaci neodm\u00edtne a\u00a0\u017ee z\u00edsk\u00e1te zp\u011bt to, na co m\u00e1te n\u00e1rok.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p style=\"font-weight: 400;\"><strong>Author<\/strong>: Mgr.\u00a0Richard Kraus, pr\u00e1vn\u00edk a\u00a0advok\u00e1tn\u00ed koncipient v\u00a0advok\u00e1tn\u00ed kancel\u00e1\u0159i ModerniPravnik.cz, a\u00a0Jon\u00e1\u0161 Meleck, pr\u00e1vn\u00ed asistent<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2 style=\"font-weight: 400;\"><strong>Nev\u00e1hejte se na n\u00e1s obr\u00e1tit je\u0161t\u011b dnes! Jsme na telefonu a\u00a0odpov\u00edme rychle i\u00a0p\u00edsemn\u011b!<\/strong><\/h2>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p class=\"wp-block-paragraph\">\n<div class=\"cta-form__wrapper\">\n<div class=\"cta-form__grid\">\n<div class=\"cta-form__info\">\n<div class=\"contact-container\">\n<div class=\"contact-left\">\n<h3> <strong>Napi\u0161te na\u0161im odborn\u00edk\u016fm, pom\u016f\u017eeme v\u00e1m!  <\/strong><\/h3>\n<div class=\"lawyers\">\n<div class=\"lawyer\">\n                <img decoding=\"async\" src=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2024\/12\/Petr-Uklein-Grey.jpg\" alt=\"Advokat 1\"><br \/>\n                <span class=\"status\"><\/span>\n            <\/div>\n<div class=\"lawyer\">\n                <img decoding=\"async\" src=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2026\/01\/Matej-Sedivy.png\" alt=\"Advokat 2\"><br \/>\n                <span class=\"status\"><\/span>\n            <\/div>\n<div class=\"lawyer\">\n                <img decoding=\"async\" src=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2024\/12\/Barbora-Janackova-grey3.jpg\" alt=\"Advokat 3\"><br \/>\n                <span class=\"status\"><\/span>\n            <\/div>\n<div class=\"lawyer\">\n                <img decoding=\"async\" src=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2026\/01\/martin-1.png\" alt=\"Advokat 4\"><br \/>\n                <span class=\"status\"><\/span>\n            <\/div>\n<div class=\"lawyer\">\n                <img decoding=\"async\" src=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2026\/01\/radka-1.png\" alt=\"Advokat 5\"><br \/>\n                <span class=\"status\"><\/span>\n            <\/div>\n<div class=\"lawyer\">\n                <img decoding=\"async\" src=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2026\/01\/image.png\" alt=\"Advokat 6\"><br \/>\n                <span class=\"status\"><\/span>\n            <\/div>\n<div class=\"lawyer\">\n                <img decoding=\"async\" src=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2026\/01\/ruta.png\" alt=\"Advokat 7\"><br \/>\n                <span class=\"status\"><\/span>\n            <\/div><\/div>\n<div class=\"form-descr\">\nNev\u00e1hejte se s\u00a0n\u00e1mi pod\u011blit o\u00a0svou situaci a\u00a0stru\u010dn\u011b popsat, s\u00a0\u010d\u00edm v\u00e1m m\u016f\u017eeme pomoci. Sd\u011blte n\u00e1m, jak v\u00e1s m\u016f\u017eeme nejl\u00e9pe kontaktovat, a\u00a0n\u00e1\u0161 t\u00fdm se v\u00e1m obratem ozve s\u00a0n\u00e1vrhem \u0159e\u0161en\u00ed. Pro va\u0161i lep\u0161\u00ed orientaci doporu\u010dujeme se p\u0159edem sezn\u00e1mit s\u00a0na\u0161\u00edm <a href=\"https:\/\/modernipravnik.cz\/en\/cenik\/\"><strong>price list<\/strong><\/a> Services.\n<\/div>\n<div class=\"contact-info\">\n<p><strong> Po-P\u00e1: 9:00 -18:00 <\/strong><\/p>\n<p class=\"email\"><a href=\"mailto:info@modernipravnik.cz\">info@modernipravnik.cz<\/a><\/p>\n<p><a href=\"tel:+420732394849\"><\/p>\n<p class=\"phone\">\ud83d\udcde (+420) 732 394 849 <span><\/span><\/p>\n<p><\/a><\/p><\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"cta-form__form\">\n<form class=\"mp-contact-form\" action=\"https:\/\/modernipravnik.cz\/chatbot\/cf\/cf-lead.php\" method=\"post\" novalidate data-trp-original-action=\"https:\/\/modernipravnik.cz\/chatbot\/cf\/cf-lead.php\">\n<input type=\"text\" name=\"website\" class=\"mp-cf-hp\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\"><br \/>\n<input type=\"hidden\" name=\"page\" value=\"\"><\/p>\n<div class=\"mp-cf-row\">\n<input type=\"text\" name=\"first_name\" placeholder=\"Jm\u00e9no\" required><br \/>\n<input type=\"text\" name=\"last_name\" placeholder=\"P\u0159\u00edjmen\u00ed\" required>\n<\/div>\n<p><input type=\"tel\" name=\"phone\" placeholder=\"Phone\"><br \/>\n<input type=\"email\" name=\"email\" placeholder=\"E-mail\" required><br \/>\n<textarea name=\"message\" placeholder=\"Stru\u010dn\u011b popi\u0161te, s \u010d\u00edm v\u00e1m m\u016f\u017eeme pomoci\"><\/textarea><br \/>\n<label class=\"mp-cf-consent\"><input type=\"checkbox\" name=\"consent\" required> I consent to the processing of my personal data for the purpose of handling my inquiry.<\/label><br \/>\n<button type=\"submit\">Odeslat<\/button><\/p>\n<div class=\"mp-cf-status\" role=\"status\" aria-live=\"polite\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<link rel=\"stylesheet\" href=\"https:\/\/modernipravnik.cz\/chatbot\/cf\/cf.css\">\n<script src=\"https:\/\/modernipravnik.cz\/chatbot\/cf\/cf.js?v=1792426575\" defer><\/script>\n        <\/div><\/div><\/div>\n<style>\n.cta-form__wrapper {\n    margin: 40px 0;\n    background: #f2f2f2;\n    padding: 30px;\n    border-radius: 10px;\n}\n.cta-form__grid {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 30px;\n    justify-content: space-between;\n}\n.cta-form__info {\n    flex: 1 1 48%;\n}\n.cta-form__form {\n    flex: 1 1 48%;\n    background: #fff;\n    padding: 20px;\n    border-radius: 10px;\n}\n\/* \u041c\u043e\u0431\u0438\u043b\u043a\u0438: 100% \u0448\u0438\u0440\u0438\u043d\u044b \u0438 \u0443\u0431\u0438\u0440\u0430\u0435\u043c \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0435 \u043f\u0430\u0434\u0434\u0438\u043d\u0433\u0438 *\/\n@media (max-width: 768px) {\n    .cta-form__wrapper {\n        padding: 0;\n        background: transparent;\n    }\n    .cta-form__grid {\n        flex-direction: column;\n        gap: 0;\n    }\n    .cta-form__info, .cta-form__form {\n        flex: 1 1 100%;\n        padding: 20px;\n        border-radius: 0;\n    }\n}\n<\/style>\n<\/p>\n<p>V\u0161echny tyto slu\u017eby a\u00a0produkty v\u00e1m pomohou snadno zvl\u00e1dnout. Nev\u00e1hejte n\u00e1s kontaktovat a\u00a0objednejte si na\u0161e slu\u017eby, smlouvy \u010di produkty p\u0159\u00edmo na webu.<\/p>","protected":false},"excerpt":{"rendered":"<p>Jak reklamovat slu\u017eby a\u00a0z\u00edskat sv\u00e9 pen\u00edze zp\u011bt? Nejste spokojeni s\u00a0t\u00edm, jak v\u00e1m n\u011bkdo provedl slu\u017ebu? V\u00a0\u010dl\u00e1nku zjist\u00edte, jak reklamovat slu\u017eby, &#8230;<\/p>","protected":false},"author":754,"featured_media":13020,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2775],"tags":[92,187,414,1547,210,1542],"class_list":["post-9716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spotrebitelske-pravo","tag-advokat","tag-pravnik","tag-pravnik-online","tag-reklamace-cs","tag-smlouva","tag-spotrebitel-cs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jak reklamovat slu\u017eby? N\u00e1prava, sleva nebo vr\u00e1cen\u00ed pen\u011bz!<\/title>\n<meta name=\"description\" content=\"V\u00edte, \u017ee m\u016f\u017eete reklamovat slu\u017eby stejn\u011b jako zbo\u017e\u00ed? Po\u017eadujeme n\u00e1pravu, slevu nebo vr\u00e1cen\u00ed pen\u011bz, k tomu taky n\u00e1hradu \u0161kody a n\u00e1klad\u016f!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/modernipravnik.cz\/en\/blog\/jak-reklamovat-sluzby\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jak reklamovat slu\u017eby? N\u00e1prava, sleva nebo vr\u00e1cen\u00ed pen\u011bz!\" \/>\n<meta property=\"og:description\" content=\"V\u00edte, \u017ee m\u016f\u017eete reklamovat slu\u017eby stejn\u011b jako zbo\u017e\u00ed? Po\u017eadujeme n\u00e1pravu, slevu nebo vr\u00e1cen\u00ed pen\u011bz, k tomu taky n\u00e1hradu \u0161kody a n\u00e1klad\u016f!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/modernipravnik.cz\/en\/blog\/jak-reklamovat-sluzby\/\" \/>\n<meta property=\"og:site_name\" content=\"Modernipravnik.cz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/modernipravnik\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-18T14:18:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-10T21:56:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/modernipravnik.cz\/wp-content\/uploads\/2025\/04\/pexels-photo-6613916.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"940\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mgr. Petr Uklein\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mgr. Petr Uklein\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/modernipravnik.cz\\\/blog\\\/jak-reklamovat-sluzby\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/modernipravnik.cz\\\/blog\\\/jak-reklamovat-sluzby\\\/\"},\"author\":{\"name\":\"Mgr. Petr Uklein\",\"@id\":\"https:\\\/\\\/modernipravnik.cz\\\/#\\\/schema\\\/person\\\/8ae49966cd08e5dd5ee974f58dccc5e5\"},\"headline\":\"Jak reklamovat slu\u017eby? 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